FAQ

To close your MyAccount portal, login to your MyAccount profile. Select the “Change your MyAccount Password and Preferences” icon, enter your password and click the link that says, “Close MyAccount and return to printed bills”. If you choose to go back to printed bills, then electronic bills will no longer be sent to you and your MyAccount access will end. 

If you no longer want to receive electronic bill copies, and would like to receive a paper bill in the mail, login to your MyAccount portal, select the “Change your MyAccount Password and Preferences” icon, enter your password and click the link that says, “Close MyAccount and return to printed bills”. If you choose to go back to printed bills, then electronic bills will no longer be sent to you and your MyAccount access will end. 

To reset your MyAccount password, click the “Forgot Password” link on the Agilis Networks MyAccount login screen. 

No, by registering for the MyAccount portal you are automatically enrolled in electronic billing, and therefore opting out of paper delivery. 

Yes, important messages and information will be communicated to you in the Message Center (small bell icon), in your MyAccount portal. 

Protection of customer information is critically important. To ensure this, the e-bill portal is hosted using HTTPS to ensure that connections are secure. A log of the last 90 days activities is maintained and available for review at any time. 

Registering for e-billing requires each customer to provide specific information from their current bill. That information is continuously kept current so that registration with a current bill is always limited to that billing cycle. 

Portal access is protected with a customer-created password which must meet established criteria. A customer establishes that password when they set up their e-billing account. Further, making changes to an account requires each e-billing customer to enter their password before being able to access the configurations page. Changes to passwords will generate an email confirmation to the account holder. 

To register for electronic billing, please visit our website at https://agilisnet.com/ and click the green menu button located at the top right of the screen, and then the button titled, “Log into MyAccount”. This will direct you to our electronic billing portal, in which you can register to start receiving your bills electronically. Please have a copy of your most recent bill with you in order to complete registration. 

By registering for MyAccount, you will be able to see important information about your bill such as your current amount owing and due date of your bill, and you will be able to access approximately eighteen months of billing history. You will also have the flexibility to download and save a copy of your bill or to send a copy via email. 

The Agilis Networks MyAccount portal is an electronic billing portal. By registering for the MyAccount portal, you will be able to see your current amount owing and due date, download or email a copy of your bill, and see approximately eighteen months of billing history. 

By registering for MyAccount, you automatically opt-in to receive your bills electronically, and printed bills will no longer be sent. If you choose to go back to printed bills through the “Change your Online Account Password and Preferences” button, then electronic bills will no longer be sent to you and your MyAccount access will end. 

Once you have signed up on the MyAccount portal, you will start receiving your bills electronically, automatically opting out of paper delivery. Approximately eighteen months of bills are stored in the portal for easy record-keeping, reducing the amount of paper used. You’ll receive an email notification as soon as your bill is available, allowing you to see your bill faster than through traditional mail delivery. 

 E-bill, short for electronic billing, is the electronic version of a paper bill, also known as paperless billing. E-billing is the process of paying and receiving bills online. Electronic bills allow you to view current or past e-bills and account balance in one convenient place.

A copy of your bill can be found in the MyAccount portal or can be requested by contacting an Agilis Networks Customer Care team member by phone at 1-855-232-2322 between the hours of 8:30 am to 4:25 pm, Monday to Friday or visit our contact page for additional contact methods.

 A bill is issued monthly. 

 We accept all standard methods of bill payment. At your bank: you must have a copy of your bill. Telephone or internet banking. Credit Card: We accept Visa and MasterCard. Payment can be made over the phone, in person, or online. Register for AutoPay, and have your payments deducted automatically from your credit card, on the due date of your bill. Credit card transactions are done through a reputable and secure third-party company, Paymentus. All fees associated with these transactions are covered by Agilis Networks. Cheque: Please include the bill stub, your full account number in the memo, and address payment to: Agilis Networks, Sudbury, ON P3E 3Y2. In person: Office at 500 Regent Street (inside Greater Sudbury Utilities), where we accept cash, cheque, debit, Visa or MasterCard. 

 The due date of the bill is 21 days from the Billing Date. 

For questions about bills or your online account, please contact an Agilis Networks Customer Care team member by phone at 1-855-232-2322 between the hours of 8:30 am to 4:25 pm, Monday to Friday or visit our contact page for additional contact methods.

 A summary of payments and charges is found on the front of the bill, along with important messages and information. A more detailed breakdown of adjustments, payments and current charges are available on the backside of the bill. 

Information about the services provided can be found on your Quote and Acceptance. Additionally, information can also be obtained by contacting your Account Executive or by calling the Agilis Networks office between the hours of 8:30am to 4:25pm, Monday to Friday.